Ticket Cancellation Policy
You may cancel or change your train reservation up to 24 hours prior to your scheduled departure with ticket handling charge/cancellation fee ($5 for Conway/Bartlett train and $10 for the Mountaineer).
Within 24 hours of your scheduled departure tickets are non-refundable. However, your excursion may be rescheduled for a later date. In the event of a cancellation and your tickets have been mailed, a credit will be issued once your tickets are returned to Conway Scenic Railroad.
There are no exceptions to this policy.
Credit card charges: Charges will appear on your statement as ‘Conway Scenic Rail’.”