Ticket Cancellation Policy
You may cancel or change your train reservation up to 24 hours prior to your scheduled departure with ticket handling charge/cancellation fee ($5 for Conway/Bartlett train and $10 for the Mountaineer).
Within 24 hours of your scheduled departure tickets are non-refundable. However, your excursion may be rescheduled for a later date. In the event of a cancellation and your tickets have been mailed, a credit will be issued once your tickets are returned to Conway Scenic Railroad.
There are no exceptions to this policy. If you are booking multiple trips and decide to cancel one, this policy still applies.
Credit card charges: Charges will appear on your statement as ‘Conway Scenic Rail’.”